Customer Satisfaction Grows for Financial Institutions and Banking Websites in 2011
"comScore, Inc., a leader in measuring the digital world, today released the 2011 edition of its annual State of Online and Mobile Banking report, which provides a comprehensive view of the key online and mobile banking trends in the U.S. in 2011. The report draws its analysis from a survey of more than 2,000 U.S. Internet users, supplemented by data from the comScore Mobile Financial Services Advisor report and the comScore opt-in behavioral panel of over 1 million U.S. Internet users."
City Bank Mobile Banking
"Surprisingly for a community bank, City Bank, a $1.9 billion institution in Lubbock, Tex., offers a few wrinkles in its recently updated mobile banking app that we haven't seen elsewhere. The app lets users turn their debit card "off" if they think their card has been lost or stolen. 'If you wake up in the morning and don't know where your debit card is, or if you've misplaced it, you can log onto the mobile app and turn your debit card off,' says Jim Simpson, vice president of IT. 'Then if you find the card later in the day, you can log back into the mobile app and turn the card back on. You're able to avoid calling an 800 number and going through all sorts of manual steps to do the same thing.'"
Why corporate mobile banking is scary
"In its December report on the emergence of corporate mobile banking, Celent wrote that “a slew of new devices, cheaper data plans, and faster networks are upon us. Business mobile users have the opportunity to take advantage of rich and powerful mobile banking services, provided their bank has an offering,” Sound pretty good. But the report, “Corporate Mobile Banking: Revolutionizing Cash Management,” authored by Jacob Jegher, also raises red flags about security."
PNC Strikes to Head Off Mobile Banking Patent Suit
"On January 25, Finnegan client PNC Financial Services Group Inc. filed a declaratory action against Maxim Integrated Products Inc. in the Western District of Pennsylvania seeking to avoid becoming Maxim’s latest target of patent litigation over mobile payment and banking applications. The suit claims that not only do PNC’s iPhone app and other mobile banking apps not infringe Maxim’s patents, but that the patents in question are invalid."